Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

1. Information We Collect

Personal Information

• Name, email address, phone number
• Profile photo (optional)
• Date of birth
• Address (for venue owners)

Payment Information

• Payment card details (processed securely by payment providers)
• Billing address
• Transaction history

Usage Information

• Booking history and preferences
• Search queries and browsing behavior
• Device information (IP address, browser type, OS)
• Location data (with your permission)
• Cookies and similar tracking technologies

Business Information (Owners)

• Business name and registration details
• Tax identification numbers
• Bank account information for payouts
• Venue photos and descriptions

2. How We Use Your Information

• Process bookings and payments
• Communicate booking confirmations and updates
• Provide customer support
• Improve our platform and services
• Send marketing communications (with your consent)
• Prevent fraud and enhance security
• Comply with legal obligations
• Analyze usage patterns and trends
• Personalize your experience

3. Information Sharing

We share your information with:

• Venue Owners: Name, contact info, and booking details for confirmed reservations
• Payment Processors: Secure payment information for transaction processing
• Service Providers: Cloud hosting, email services, analytics tools
• Legal Authorities: When required by law or to protect rights and safety
• Business Transfers: In case of merger, acquisition, or sale of assets

We do NOT:

• Sell your personal information to third parties
• Share your information for third-party marketing without consent
• Allow venue owners to contact you outside the platform

4. Data Security

• Industry-standard encryption (SSL/TLS)
• Secure payment processing (PCI DSS compliant)
• Regular security audits and updates
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

5. Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal data
• Correct: Update inaccurate or incomplete information
• Delete: Request deletion of your account and data
• Export: Receive your data in a portable format
• Opt-Out: Unsubscribe from marketing communications
• Restrict: Limit how we process your data
• Object: Object to certain data processing activities

6. Data Retention

• Active Accounts: Data retained while your account is active
• Deleted Accounts: Most data deleted within 30 days
• Legal Requirements: Transaction records kept for 7 years
• Analytics: Anonymized data may be retained indefinitely

7. Cookies & Tracking

We use cookies for:

• Essential functionality (authentication, security)
• Analytics and performance monitoring
• Personalization and preferences
• Marketing and advertising

You can manage cookie preferences in your browser settings. See our Cookie Policy for more details.

8. Children's Privacy

• Our service is not intended for children under 18
• We do not knowingly collect data from children
• Parents must supervise minors using the platform
• Contact us if you believe we have collected data from a minor

9. International Users

• Data may be transferred and processed in different countries
• We comply with applicable data protection laws
• GDPR rights apply to EU users
• Additional protections for international transfers

10. Changes to Privacy Policy

• We may update this policy periodically
• Significant changes will be communicated via email
• Continued use implies acceptance of updates
• Review date shown at top of policy

11. Contact Us

For privacy-related questions or to exercise your rights:

• Email: privacy@sporthub.com
• Data Protection Officer: dpo@sporthub.com