Welcome to our partner program. By listing your venue on our platform, you agree to these terms.

1. Partner Registration

• You must provide valid business documentation
• All information must be accurate and up-to-date
• Business license and insurance documentation required
• Account verification may take 2-5 business days
• You must be legally authorized to operate your venue

2. Partnership Tiers

3. Venue Listing Requirements

• All information must be accurate and current
• High-quality photos required (minimum 5 images)
• Complete facility and amenity descriptions
• Accurate pricing and availability calendar
• Update availability in real-time
• Clear cancellation and refund policies

4. Commission & Payments

• Commission rates based on partnership tier
• Payments processed within 3-5 business days after booking completion
• Direct bank transfer or other approved methods
• You are responsible for all applicable taxes
• Monthly payment statements provided
• Minimum payout threshold: $50

5. Cancellation Policy (Owner Side)

• Emergency Only: Owner cancellations should be extremely rare
• User receives full refund if you cancel
• Penalties apply for frequent cancellations:
  • 1st cancellation: Warning
  • 2nd cancellation: Account review
  • 3rd cancellation: Possible suspension
• Must provide 24+ hours notice when possible
• Valid reasons: facility damage, safety concerns, force majeure

6. Owner Responsibilities

• Maintain venue in safe and operational condition
• Honor all confirmed bookings
• Provide advertised amenities and facilities
• Respond to user inquiries within 24 hours
• Maintain required insurance coverage
• Comply with all local laws and regulations
• Handle customer service professionally
• Keep pricing and availability updated

7. Quality Standards

• Maintain minimum 4.0-star rating
• Respond to 90%+ of bookings within 24 hours
• Accept at least 85% of booking requests
• Keep cancellation rate below 2%
• Regular facility maintenance and cleanliness
• Failure to meet standards may result in tier downgrade or suspension

8. Data & Privacy

• Customer data provided for booking purposes only
• Cannot contact customers outside the platform
• Cannot use customer data for marketing without consent
• Must protect customer privacy and information
• Platform owns customer relationship

9. Pricing & Modifications

• You set your own pricing
• Prices must be competitive and reasonable
• Cannot charge different prices on/off platform
• Price changes don't affect existing bookings
• Special offers and promotions allowed

10. Refund Responsibility

• User cancellations per policy: Cost shared with platform
• Owner cancellations: You bear full refund cost
• Facility issues requiring cancellation: You bear cost
• Force majeure events: Case-by-case evaluation

11. Account Termination

We may suspend or terminate your account if you:

• Violate these terms of service
• Provide false or misleading information
• Frequently cancel confirmed bookings
• Fail to meet quality standards
• Receive excessive user complaints
• Engage in fraudulent activity
• Attempt to circumvent platform fees

12. Voluntary Account Closure

• Provide 30 days notice before closing account
• Complete all pending bookings
• Settle all outstanding payments
• Listing will be removed after notice period

13. Liability & Insurance

• You are responsible for venue safety and liability
• Must maintain appropriate liability insurance
• Platform is not liable for injuries or accidents
• You indemnify platform against claims related to your venue

14. Dispute Resolution

• Platform will mediate user-owner disputes
• Cooperate with dispute resolution process
• Provide documentation when requested
• Resolution decisions are binding

15. Changes to Terms

• We may update these terms at any time
• You will be notified 30 days before changes take effect
• Continued use constitutes acceptance of new terms

16. Contact Us

For partner support, contact us at partners@sporthub.com